General

FAQs

• How can agents leverage knowledge to help customers?
• How do I publish my content in other languages?
• How do I customise my Help Centre?
• What are these sections and articles doing here?

Booking Queries

• How do e-tickets work if there is more than 1 person in the booking?
• Why are there two sets of prices shown on the Ticket Prices page?
• I have purchased tickets online using my ODEON Première Club points, do I need to pay an Online Booking Fee?
• I have purchased tickets online using my Limitless membership, do I need to pay an Online Booking Fee?
• How do I print my e-ticket?
• How do I display the e-ticket on my phone?

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Showtimes & Special Screenings

• How can I find out what films are planned for ODEON Kids and ODEON Silver Cinema?
• Are the advanced screenings the full film?

Offers & Upgrades

• Can I use ODEON Premiere Club points to buy food or drink online?
• What is included in the price of a "Gallery" ticket?

Food & Drink

• How many items of food or drink can I buy online?
• How does the ODEON Premiere Club work in conjunction with the Costa Coffee Club?
• Are my Limitless members food and drink offers available online?

Accessibility

• Can I bring my guide dog or hearing dog?
• What does Audio Described mean?
• How do I book a ticket for my carer?
• How do I use my CEA card online to book a carer ticket?
• What are Autism Friendly Screenings?
• What is AccessAble?

Odeon Website

• Which cinemas have e-tickets?
• What are cookies and why do you use them?
• How can I unsubscribe from receiving email communication from ODEON?

Limitless

• What can I watch with a Limitless membership?
• Can I go to films before receiving my Limitless membership card in the post?
• What do I need to join Limitless?
• How long do I need to sign up for when I join Limitless?
• How old do I need to be to join Limitless?

Announcements

• Welcome to your Help Centre!